Join this webinar to learn about the Atlanta Regional Commission’s innovative Behavioral Health Coaching Service for older adults who are at risk of eviction. Behavioral health coaching helps older adult residents in metro Atlanta’s affordable housing communities better manage behavioral health conditions such as depression and dementia, and reduce the risk of eviction, while improving quality of life. 

IQ Category: Community Integration

This training provides an overview of key competencies needed for aging and disability I&R/A professionals and provides preparation for the AIRS Certification exam for Community Resource Specialists in Aging/Disabilities (CRS-A/D). Supplemental Resources:

1. CRS-AD Training - Presentation
2. I&R Training Resource Communication Examples for I&R Process
3. CRS-AD PPT Activity #2 Empathetic Statements
4. CRS-AD PPT Activity #4 One-page Profile
5. In Case of Crisis, and I Don’t Know What to Say Reference Sheet
6. HCBS Programs and Services Packet 2021
7. Disability for IR Specialists Programs and Services Packet

View this webinar on Medicare to build or refresh your understanding of key components of the Medicare program! This webinar covers Medicare basics including eligibility, services, coverage options, cost assistance programs, and cost-sharing/coordination with Medicaid. The webinar also addresses Medicare counseling through the State Health Insurance Assistance Program.

IQ Category: Medicaid, Medicare and Health Care Coverage

Disability Hub MN is a statewide resource network that helps people with disabilities solve problems, navigate the system, and plan for the future. Disability Hub MN has spent the last two years developing a new Quality Assurance process for evaluating phone calls and chats taken by Options Counselors. In this webinar, presenters will explore why a change was needed, what the vision was, the process it took to get there, and continued efforts to improve the Hub’s Quality Assurance process.

IQ Category: Advancing Quality

Advancing equity is a guiding principle for many programs that serve individuals and families, from gathering diversity data to addressing disparities in access to programs that meet social and health needs. Join this webinar for cross-system learning on advancing health equity. NORC at the University of Chicago is undertaking several important projects to understand how state Medicaid agencies are advancing health equity and will present findings on state Medicaid efforts in areas including:
- The extent to which social determinants of health are documented in state Medicaid data and state strategies for creating an environment that supports the documentation of that data,
- The state of race, ethnicity, and language data collection and state strategies for improving the collection of this data, and
- A framework for how state Medicaid agencies can advance health equity within their own programs and promote Medicaid system transformation towards health equity.

IQ Category: Consumer Access to Services