Statewide Resource Database Director & Quality Assurance Coordinator

Michigan 2-1-1 in Lansing, MI is looking toforcandidates for their Statewide Resource Database Director opening ($60,000 - $72,000) as well as their State Quality Assurance Coordinator ($50,000 - $62,000). These are full-time, direct hire, permanent positions.   The Statewide Resource Database Director is responsible for the overall management of the Michigan 2-1-1 network’s comprehensive database of community resources. The database is used by Michigan 2-1-1 call center staff and volunteers to provide referrals to the general public and service provider organizations in need of health and human services.   The Quality Assurance Specialist is responsible for tasks that maintain the integrity, consistency, and accuracy of Michigan 2-1-1 (MI211) system service delivery including resource database maintenance and customer contact management through implementation of Quality Indicator Reports and Tools that assist MI211 center staff with the verification of established Quality Assurance practices and the means to correct any identified deficiencies.
Michigan 2-1-1
Date Posted: 
Friday, October 27, 2017
Date Closing: 
Monday, November 27, 2017
Full or Part Time: 
Full Time