Monthly Calls

Woman on phoneThe I&R Support Center holds a call or webinar on a monthly basis with I&R Specialists concerning topics of interest to those who work in the field of aging and disability I&R/A. Notes, PowerPoint presentations, and an audio recording from each call can be found below. Information on upcoming webinars is disseminated through the I&R Center’s distribution list; to join, please visit http://www.nasuad.org/community-opportunities/stay-informed.

February 15, 2017: Helping People Access Home and Community Based Services: Migrating, Coding, Storing, and Searching for Data in MinnesotaHelp.info

Effectively managing data to support individuals' access to community resource information and needed services is a challenge shared by many information and referral/assistance programs. In this webinar, speakers from the Minnesota Board on Aging and the Metropolitan Area Agency on Aging demonstrated how Minnesota's aging and disability network approached this challenge through development and maintenance of MinnesotaHelp.info. Our presenters shared information and lessons learned from over 16 years of experience with data management, maintenance, and sharing. Presenters for this webinar were Krista Boston, Director, Consumer Assistance Programs, Minnesota Board on Aging, and Bethany Hawley, Supervisor, Data Management Program, Metropolitan Area Agency on Aging.

Power Point Presentation
Audio Recording of the Call
Monthly DMP Status Report Handout
Transcript of the call coming soon

January 24, 2017: Helping Connect Individuals to Benefits: Approaches, Tools, & Promising Practices 

Despite the availability of public benefits programs that can help meet basic needs and improve economic security, many low-income older adults and younger adults with disabilities are under-enrolled. In this webinar, the National Council on Aging (NCOA) presented findings from a recent study on how stigma affects perceptions of these programs, and results from a national survey of what messages can effectively counter stigma. Participants also learned how NCOA’s newly redesigned online screening tool, BenefitsCheckUp®, can assist with identifying benefits. The National Association of States United for Aging and Disabilities presented information about the current outreach campaign to individuals with disabilities that may be eligible for financial assistance through the Medicare Savings Programs (MSP) and Low Income Subsidies (LIS). Participants learned about promising practices for providing outreach to low-income Medicare beneficiaries to increase enrollment in Medicare savings programs. Presenters for this webinar were Brandy Bauer, Communications Manager, Center for Benefits Access, National Council on Aging and Linda Nakagawa, Policy Analyst, NASUAD.

PowerPoint Presentation
Audio Recording of the Call
Transcript of the Call
Benefits Check Up Tool
MIPPA Resources

December 6, 2016: An Introduction to Supported Decision-Making

Supported Decision-Making is a way older adults and people with disabilities can make their own decisions, by receiving the help they need to do so. This webinar discussed what Supported Decision-Making means in practical, everyday terms; why it is important; and how it is emerging in practice within the United States. Our presenter was Morgan Whitlatch, Legal Director for the Quality Trust for Individuals with Disabilities and Lead Project Director of the National Resource Center for Supported Decision-Making. 

PowerPoint Presentation
Audio Recording of the Call
Transcript of the Call 

November 2, 2016: Data and Outcomes: National Survey Findings 

As I&R/A professionals know, good data is critical to achieving good outcomes for the individuals and families that you serve. As part of a data study for the state of Colorado, NASUAD recently conducted a national survey of State Agencies on Aging and Disabilities and Medicaid Agencies to assess the status of data collection and outcome measurement for services for older adults and persons with disabilities, and to highlight important trends, developments and practices. The survey also touched upon structure and location of ADRC/SEP/NWD systems. Participants of the webinar learned about these key findings, including information on systems for consumer access to long-term services and supports. The webinar was presented by NASUAD’s Senior Director Damon Terzaghi. v

PowerPoint Presentation
Audio Recording of the Call
Transcript of the Call 

October 5, 2016: Understanding Medicare 

This webinar provided an overview of Medicare eligibility and coverage options as well as educational resources from Medicare Made ClearTM that can assist I&R/A agencies and the consumers they serve. Kathy Spenler, Associate Director, Marketing, UnitedHealthcare Medicare & Retirement, presented. 

PowerPoint Presentation
Question & Answer 

September 15, 2016: Innovative Routes in Transportation 

This webinar, brought to you by NASUAD's I&R Support Center, AIRS and n4a, highlighted innovative programs and initiatives that address transportation needs. Attendees learned about the newly formed National Aging and Disability Transportation Center (NADTC) which promotes the availability and accessibility of transportation options for older adults, people with disabilities, caregivers and communities. The presenters were National Association of Area Agencies on Aging (n4a) program directors Virginia Dize of the NADTC and Patrice Earnest of the Eldercare Locator.

PowerPoint Presentation
Audio Recording of the Call

August 4, 2016: Guardianship: Key Concepts for I&R/A Professionals 

Guardianship is a key but complicated issue that aging and disability I&R/A specialists address in their work with consumers, family members, and caregivers. This training covered the basics of guardianship including the process of becoming a guardian, responsibilities of the guardian, the difference between guardianship and powers of attorney and a discussion on when a guardianship may be necessary. To help I&R/A specialists gain more insight into guardianship issues, our presenter, Kim Grier, Adult Guardianship Specialist, Georgia Department of Human Services, shared her expertise on this topic. 

PowerPoint Presentation
Audio Recording of the Call
Advance Directive Example
Practical Tool 

July 20, 2016: Disability and Rehabilitation Resources for I&R/A Agencies

The National I&R Support Center hosted a webinar that offered information about good, evidence-based programs, tools, and materials that can help clients with disabilities. The grantees of the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) generate a wealth of ready-to-use guides, tools, webinars, and more for everything from creating welcoming congregations to testing the accessibility of the local health club. The presenter for the webinar was Jessica Chaiken, Media and Information Services Manager, HeiTech Services, Inc. for the National Rehabilitation Information Center. She provided a sample of the diverse library of NIDILRR-funded resources that your agency can use right now to help people with disabilities live independently, and where to find more. This webinar was an encore presentation of a session given at the 2016 AIRS I&R Conference.

PowerPoint Presentation
Audio Recording of the Call 
Transcript of the Call

 

July 12, 2016: Certification for I&R Specialists in Aging/Disabilities (CIRS-A/D) Webinar Training for Hawaii 

This webinar training provided an overview of key competencies needed for aging and disability I&R/A professionals, and provided preparation for the AIRS Certification exam for I&R Specialists in Aging/Disabilities. The training covered the following content: the fundamentals of information and referral (I&R); details of the AIRS certification exam; the I&R/A process; key communication techniques; highlights of the AIRS Standards and Quality Indicators for Professional Information and Referral; an overview of I&R/A and the Aging/Disability Networks; information on aging and disability programs and services; and an AIRS practice exam. NASUAD presenters were Nanette Relave, National I&R Support Center Director, and Kelsey Walter, NCI-AD Director.

PowerPoint Presentation
Audio Recording of the Call 
Disability for I&R Specialists
Key Home and Community-Based Programs and Services

AIRS Standards and Quality Indicators for Professional I&R, 8th Edition 

June 8, 2016: America's Health Rankings Senior Report, 2016 Edition

The National I&R Support Center hosted a webinar that explored the most recent data released about senior health on a national and state-by-state basis, according to Senior Health Rankings Report that was released by the United Health Foundation. Participants learned about national health improvements and challenges, senior health state rankings, and tools that can be used to communicate data. The presenter for this webinar was Sarah Milder, MPH, Principal Epidemiologist, Arundel Metrics. 

PowerPoint Presentation
Audio Recording of the Call
America's Health Rankings Senior Report 

April 12, 2016: An Overview of the Paralysis Resource Center 

The National I&R Support Center hosted a webinar on the Christopher & Dana Reeve Foundation Paralysis Resource Center. The Reeve Foundation's Paralysis Resource Center (PRC) promotes the health and well-being of people living with a spinal cord injury, mobility impairment, and paralysis by providing comprehensive information, and resources and referral services. This webinar taught attendees about the Paralysis Resource Center, including the Center's I&R services; resources on spinal cord injury, paralysis and mobility related disabilities; peer support program; and the needs of individuals and families served by the Center. This webinar was presented by Bernadette Mauro, Director of Information and Resource Services.

PowerPoint Presentation
Audio Recording of the Call

February 24, 2016: PACE

The Program of All-Inclusive Care for the Elderly (PACE) model provides an integrated system of care that is community-based, comprehensive, and coordinated for eligible older adults. Over 200 PACE centers are operated by 116 organizations in 32 states, and this number continues to grow. Yet, when providing information and counseling on long-term services and supports options, specialists may lack information on PACE.  This I&R Center webinar taught attendees more about the PACE model, including services, partnerships, and outcomes. The webinar was presented by Joy Cameron, Senior Director, State Policy, from the National PACE Association. 

PowerPoint Presentation
Audio Recording of the Call

PACE Training Guide 
PACE Covered Services Guide
PACE FAQ Guide
PACE Service Delivery Guide 

January 12, 2016: Promising Practices for MIPPA Outreach

This webinar gave participants an overview of MIPPA legislation and the Medicare savings programs, and highlights of the case studies used to identify promising practices for outreach to low-income Medicare beneficiaries. To learn about promising practices for providing outreach to low-income Medicare beneficiaries to increase enrollment in Medicare savings programs, NASUAD gathered information about MIPPA outreach efforts through the 2015 national survey of aging and disability I&R/A agencies. Presenters were Brandy Bauer, Communications Manager, Center for Benefits Access, National Council on Aging and Linda Nakagawa, Policy Analyst, NASUAD. 

PowerPoint Presentation
Audio Recording of the Call
External Promising Practice Tip Sheet
Internal Promising Practice Tip Sheet 
Illinois SHIP MSP Office Poster
Illinois SHIP Office Extra Help Office Poster 

December 9, 2015: NASUAD's 2015 State of the States 

This webinar provided an overview of NASUAD's 2015 State of the States report, which provides detailed information on each state's long-term services and supports (LTSS) systems. This report is the result of a yearlong research project that collected information about the significant policy, fiscal, and operational issues occurring within each state. The results of the 2015 survey represent a snapshot of the current status of state government employees, the agencies that administer the programs, and the services that are provided. NASUAD's Senior Director Damon Terzaghi presented key themes and findings from the survey. 

PowerPoint Presentation
Audio Recording of the Call

October 27, 2015: Minnesota No Wrong Door Model 

This webinar provided an advanced look into Minnesota's no wrong door approach to its aging and disability resource centers. Since 2003, the network has grown to 1500 users and 300 agencies that use a multimedia presence tool called Revation LinkLive®. The webinar taught listeners about the process behind building a network, methods to engage new partners, and the innovation which has allowed the Senior LinkAge Line® to grow to handling over 265,000 contacts annually from seniors and caregivers. The webinar described the ways a no wrong door system can effectively use technology and shared the innovations used in the Minnesota model. Presenters were Krista Boston, Director, Consumer Assistance Programs, Minnesota Board on Aging, and Elissa Schley, Management Analyst Lead, Minnesota Board on Aging. This presentation was given at the 2015 AIRS conference. 

PowerPoint Presentation
Audio Recording of the Call

October 8, 2015: Findings from the 2015 National Survey of Aging and Disability IR/A Agencies

In 2015, the National Association of States United for Aging and Disabilities (NASUAD), in partnership with the National Council on Independent Living (NCIL), conducted a national survey of I&R/A agencies in the aging and disability networks. This survey gathered data on key topics impacting I&R/A agencies, including referrals and service needs, use of social media, partnerships and system building, standards and quality assurance, training and certification, private pay, and Medicaid services. The webinar was presented by Nanette Relave, National I&R Support Center Director, NASUAD, and Lindsay Baran, Policy Analyst, NCIL.  

PowerPoint Presentation
Audio Recording of the Call

September 15, 2015: Sharing Solutions: Building a "No Wrong Door" System of Access

Strong partnerships between Texas Aging and Disability Resource Centers (ADRC) and 211 Area Information Centers are essential to providing a true “no wrong door” system of access. This webinar taught participants about the Texas experience enhancing streamlined, person-centered information and referral services with respect to the Texas Balancing Incentive Program grant. State level and local ADRC and 211 network partners highlighted state-level initiatives and successful “best practice” models for outreach and referral management. The presenters were Leigh Schroeder, Manager, Program Business Operations, Strategic Operations and Grants, Texas Department of Aging and Disability Services; Beth Noah, ADRC Coordinator, Aging and Disability Resource Center of Tarrant County; and Vicki Mize, 2-1-1 Director, United Way of Tarrant County. This presentation was first given at the 2015 AIRS conference.  

PowerPoint Presentation 
Audio Recording of the Call
Your Texas Benefits Resources

August 5, 2015:  Future Planning 

Future Planning is creating a guide for a person with an intellectual or developmental disability (I/DD) to lead a good life as independently as possible. A plan is important throughout all stages of life and especially in the future after the parent or caregiver is no longer able to provide support. The Arc's Center for Future Planning aims to provide support and resources to adults with intellectual and developmental disabilities (I/DD); their families, including parents or caregivers who are aging; and professionals who support them. Information was presented by The Arc experts Robin Shaffert, Senior Executive Officer, Individual and Family Support, and Jenny Sladen, Program Manager, National Initiatives. 

PowerPoint Presentation
Audio Recording of the Call

July 8, 2015:  Medicare Educational Resources

As more Americans attain Medicare eligibility, aging and disability I&R/A agencies are called upon to be a resource on the Medicare program. This webinar taught viewers about the Medicare Made ClearTM campaign and Medicare educational resources that can assist I&R/A agencies and the consumers they serve. Information was presented by Alyssa Malinski Erickson, Associate Director of Marketing, UnitedHealthcare, Medicare & Retirement. 

PowerPoint Presentation
Brochure for Benefits Administrators
Audio Recording of the Call

April 29, 2015:  Financial Security for Older Adults

A recent survey of aging and disability I&R/A agencies found that "financial assistance" is both a frequent service request and a significant unmet need, suggesting the prevalence of financial need among those seeking I&R/A assistance and the challenges to providing information and referral to meet these needs. This webinar identified issues related to financial need in older adulthood and share information on resources that specialists can use when working with older adults. The presentation also covered resources from the Women's Institute for a Secure Retirement (WISER) and the National Resource Center on Women and Retirement Planning, a center that WISER operates in partnership with the Administration on Aging. Lara Hinz, Director of Programs at WISER presented the information.

PowerPoint Presentation
Audio Recording of the Call

March 26, 2015:  Education & Training for Older Workers

Older workers were particularly hard hit by the Great Recession, and even as labor markets have improved for some Americans, many older adults continue to struggle with unemployment, underemployment, age discrimination, and skills gaps. This webinar addressed issues facing older workers, explored training and education options and considerations for this population, and highlighted trends and innovations that may benefit older workers and older learners. Led by Kathy Krepcio, Executive Director of the Heldrich Center, the presentation included findings from a new report, Improving Education and Training for Older Workers, developed by the John J. Heldrich Center for Workforce Development and Rutgers, the State University of New Jersey, as part of the AARP Future of Work@50+ Initiative. 

PowerPoint Presentation
Audio Recording of the Call

February 4, 2015:  Commit to Inclusion

People with disabilities show high levels of poor health outcomes, likely because of lack of inclusion in health promotion programs. This webinar covered the newly introduced Guidelines to Disability Inclusion in Physical Activity, Nutrition, and Obesity Programs and Policies and the Commit to Inclusion campaign that promotes the Guidelines. The Guidelines were created with an expert panel using criteria to qualify each guideline. They are intended for any organization that provides physical activity nutrition, or obesity programs or policies. The webinar featured Lewis Kraus, Deputy Director, Center on Disability at the Public Health Institute, and Amy Rauworth, Director of Policy and Public affairs at Lakeshore Foundation and Associate Director of the NCBDDD-CDC funded National Center on Health, Physical Activity, and Disability. A video from the Commit to Inclusion campaign was included in the webinar and can be found online at http://committoinclusion.org/.

PowerPoint Presentation
Audio Recording of the Call

January 21, 2015:  Virginia's No Wrong Door System

States and communities across the country have undertaken efforts to streamline access to long-term services and supports through the development of "no wrong door" systems. The development of a No Wrong Door system in Virginia reflects a unique public-private partnership approach to providing older adults and persons with disabilities with comprehensive information and streamlined access to available long-term supports through collaborative partnerships and shared technology. This webinar highlighted No Wrong Door system developments in Virginia, including the Communication, Referral, Information and Assistance (CRIA) system. The webinar featured Erika Yssel, No Wrong Door Expansion Specialist with the Virginia Department for Aging and Rehabilitative Services.

PowerPoint Presentation
Audio Recording of the Call

December 17, 2014:  National Information and Referral Support Center

The National I&R Support Center provides training, technical assistance, and information resources to build capacity and promote continuing development of aging and disability information and referral services nationwide. This webinar highlighted our services and resources, including surveys of the field, and shared current and future directions as well as related NASUAD initiatives.

PowerPoint Presentation
Audio Recording of the Call

November 12, 2014:  Medicaid Home and Community-Based Services Regulation

In January 2014, the Centers for Medicare and Medicaid Services (CMS) released regulations that will lead to significant changes in Medicaid-funded home and community-based services (HCBS). These regulations reflect changing expectations regarding person-centered planning, conflicts of interest, and community integration. This webinar featured NASUAD’s Senior Director Damon Terzaghi, who discussed the major provisions of the rule; current status of state activities to become compliant; and potential implications to individuals’ services.

PowerPoint Presentation
Audio Recording of the Call 

August 22, 2014: Person-Centered Planning

This webinar focused on guidance and standards for person-centered planning released by the U.S. Department of Health and Human Services. This guidance has significant implications for human service programs, including a wide range of programs administered by aging and disability organizations that perform assessment, care planning, intake, and referral services. Shawn Terrell, Health Insurance Specialist, Administration for Community Living, HHS, was the featured presenter.

PowerPoint Presentation
Audio Recording of the Call

Click here for Section 2402(a) of the Affordable Care Act – Guidance for Implementing Standards for Person-Centered Planning and Self-Direction in Home and Community-Based Services Programs.
Click here for information on the CMS Home and Community-Based Services Settings Rule via NASUAD.
Click here for information on the CMS Home and Community-Based Services Settings Rule via Medicaid.gov.

July 17, 2014:  Medicare Savings Options for Low-Income Beneficiaries: Available Programs and Referral Resources

This webinar focused on available options to help low-income Medicare beneficiaries better afford their Medicare costs. The webinar explored the four Medicare Savings Programs and the Medicare Part D Extra Help/Low Income Subsidy Program, highlighting potential qualifiers and referral resources. Presenters Brandy Bauer from the National Council on Aging and Erin White from NASUAD also discussed federal funding efforts to educate low-income beneficiaries, including older adults and people with disabilities, about enrolling in these savings programs.

PowerPoint Presentation
Audio Recording of the Call 

June 19, 2014: Exploring Assistive Technology for Aging Well: Tracking Trends & Transferring Knowledge 

This webinar focused on assistive technology strategies, solutions and devices that help older adults age well and in place. The webinar also explored past, current and future objectives in assistive technology. Participants learned about new trends and efforts in assistive technology along with implementation strategies. Presenters Carolyn Phillips, Tools for Life Director, and Liz Persaud, Training, Outreach and Development Coordinator with Tools for Life, described new assistive technology devices that are available to help the aging population live at home.   

PowerPoint Presentation

May 15, 2014: Introduction to LGBT Aging

This webinar reviewed culture and needs of LGBT older adults. Presenter Tim R. Johnston, PhD, Manager of Education and Training for the National Resource Center on LGBT Aging, reviewed LGBT history, the unique vulnerabilities and needs of LGBT older adults, and best practices for making aging network services providers welcoming to LGBT older adults.

The National Resource Center on LGBT Aging is the country's first and only technical assistance resource center aimed at improving the quality of services and supports offered to lesbian, gay, bisexual and/or transgender older adults. Established in 2010 through a federal grant from the U.S. Department of Health and Human Services, the National Resource Center on LGBT Aging provides training, technical assistance and educational resources to aging providers, LGBT organizations and LGBT older adults. 

PowerPoint Presentation
Audio Recording of the Call

April 3, 2014: 2-1-1s and Aging and Disability Resource Centers: Partnership Successes and Challenges

This webinar was a joint presentation of the National Information and Referral Support Center and AIRS on partnerships between 2-1-1 agencies and Aging and Disability Resource Centers (ADRCs). Presenters reviewed general information about 2-1-1 organizations and ADRCs, then highlighted both successes and challenges they have faced in pursuing partnerships between these two types of organizations.

Presenters included, Lisa Clark, 2-1-1 Manager, Brown County United Way; Devon Christianson, Director, ADRC of Brown County; Jim Macgill, Executive Director, 2-1-1 Maryland, Inc.; MaryEllen Mendl, Director, Vermont 2-1-1/ United Ways of Vermont; and Sara Tribe, Director of the National I&R Support Center, NASUAD.

PowerPoint Presentation
Audio Recording of the Call

February 11, 2014: Immigration and Refugee Resources for Older Adults and People with Disabilities

The National I&R Support Center, the United States Citizenship and Immigration Services (USCIS) of the Department of Homeland Security; and the Office of Refugee Resettlement (ORR) of the Department of Health and Human Services, presented a webinar on resources for assisting older/disabled immigrants. The following topics were covered:

  • A brief overview of the United States Citizenship and Immigration Services (USCIS), available services and national resources
  • Unauthorized Practice Immigration Law (UPIL)
  • Naturalization, expediting of naturalization application and SSI benefits; Citizenship Resource Center and Local Citizenship info sessions
  • Accommodations for in-person office visits
  • Fee waiver overview and eligibility requirements
  • Overview of medical services available to refugees: Refugee Medical Assistance, Medicaid, and benefits under the Affordable Care Act

PowerPoint Presentation - Office of Refugee Resettlement
Notes from the Webinar

February 6, 2014: National Disability Navigator Resource Collaborative (NDNRC): Enrolling People with Disabilities in Health Insurance Marketplaces

This webinar was on the National Disability Navigator Resource Collaborative (NDNRC), a cross-disability resource coalition designed to assist anyone involved in enrolling individuals with disabilities in the healthcare marketplaces and/or other health insurance plans. The webinar introduced the NDNRC, and highlight resources available throughout the website. Funded by the Robert Wood Johnson Foundation, the NDNRC provides expertise and assistance to navigators and enrollment specialists on disability information related to enrolling in the correct healthcare plan under the Affordable Care Act. Presenter Karl Cooper, Esq., is a Project Associate at The American Association on Health and Disability (AAHD).

AAHD is the implementing organization for the NDNRC and is one of seven national disability organizations that have partnered to form the NDNRC.

Powerpoint Presentation - National Disability Navigator Resource Collaborative
Audio Recording of the Call

Additional webinars from 2012 and 2011 are availabe on the Monthly Call Archive page.