Measuring Consumer Outcomes and Satisfaction in California: Identifying a Survey to Provide a Foundation for Quality Management
Article Publication Date
Summary
As part of California’s QA/QI grant, this report discusses grant activity related to the measurement of consumer outcomes. Included in the report are a comparative review of consumer satisfaction survey instruments considered for use and an analysis of California’s information system with respect to the requirements of participation in National Core Indicators.
Topics
Populations
Sources
California
Programs/Initiatives
States
Keywords
QA/QI; quality assessment; survey development; survey tools; consumers; consumer survey; information systems; National Core Indicators; NCI; Comparative Analysis; Participant Experience Survey; PES; National Core Indicators (NCI) Consumer Survey; XenologiX Consumer Satisfaction Survey; Movers Survey; Client Developmental Evaluation Report (CDER); Waiver Review Protocol; Life Quality Assessment (LQA);
Contact
Nirvana
Huhtala Petlick
npetlick@ifh.rutgers.edu