Using Consumer Surveys for Quality Management: A Modified PES as One Option

File Downloads / Links

Presentation <a href="/sites/default/files/hcbs/files/169/8428/PESConsumerSurveyDesign.ppt" target="_blank">PowerPoint</a>
Presentation <a href="/sites/default/files/hcbs/files/169/8429/PESConsumerSurveyDesign.pdf" target="_blank">PDF</a>

Using Consumer Surveys for Quality Management: A Modified PES as One Option

Wed, 09/04/2013 - 00:04
Article Publication Date
Summary
This presentation was given on a technical assistance call to Cash & Counseling grantees on July 11, 2006. The presentation highlights the Modified Participant Experience Survey as an option for quality management.
Article Author
Galantowicz, Sara
Topics
Consumer/Participant Direction
Types/Tools
Archived conference materials / Presentations
Manuals
Training materials
Populations
Fiscal Intermediary
Sources
Truven Health Analytics (formerly Thomson Reuters)
Programs/Initiatives
Cash and Counseling
States
All States/Territories
Keywords
Expenditures
Community Inclusion
Consumer Surveys options; Quality Management; Looking at Existing Tools; Participant Experience Survey; PES Development; PES Current Consumer Surveys for Self-Direction; Versions; PES: Domains; Sample Items; Access to Care; Choice and Control; Respect and Dignity; Maine’s CD-PAS Survey; Modifying the PES in Maine; Crafting the new items in Maine; Testing the new items in Maine; Field Testing in Maine; West Virginia’s Combined PES Tool; Testing the WV Survey; Issues for Consideration

Contact

Elizabeth
Maguire
National Resource Center for Participant-Directed Services
NULL
elizabeth.maguire.1@bc.edu
Phone
617-552-0562