Consumer Involvement: Lessons Learned
Article Publication Date
Summary
How did the Massachusetts Real Choice grantees involve consumers and what are the lessons learned from the process? This presentation describes the systems created for consumer involvement in the design, planning, and implementation of the Real Choice activities. The fact sheet provide suggestions on how to involve consumers in a collaborative process.
Populations
Sources
Massachusetts
Programs/Initiatives
Keywords
collaboration; ABCs of Collaboration; A: Anticipate Concerns; B: Build Trust; C: Communicate Effectively; task-specific work groups;
Contact
Nirvana
Huhtala Petlick
npetlick@ifh.rutgers.edu